faqs

You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website. 

If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.

If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.

Another solution is to try claiming your free spins on a different device and/or browser.

If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.

Your withdrawal may still be pending because we require some ID documents.
               

Since opening your account, have you submitted the following on the website:
               

• Photo ID - driving license or passport

• Proof of address - utility bill or bank statement dated in the last 3 months

• Proof of payment method - e.g. a photo of your registered card(s) showing the name and last 4 digits. 
                   
  

If you haven't sent any of the above, this could be why your funds are still pending.

Head over to the ‘My Account’ page, click on ‘Account Details’. On this page you will be able to see a “Verification Status” section which lists the verification documents required for your account and the status of each document.

• Proof of ID - this is your Photo ID such as driving license or passport. The ‘Provide’ link will redirect you, so you can upload your document securely. You will need to take a clear photo and ‘selfie’ image. Once done, you will be redirected back to your account. You can check the status of your uploaded document back on the ‘Account Details’ page. Note, if you are on desktop, you will initially be provided a QR code to scan with your mobile, then follow the on-screen instructions.

• Proof of Address - Go to the ‘Provide’ link located next to your proof of address. You will then be redirected to a website where you can connect automatically with your utility provider. This means no need to send photos! However, if your provider is not shown, do not worry - just click the ‘I can’t see my providers’ link and you will be able to upload a photo or PDF document via our “Document Upload” service - please allow 3 working days for this to be reviewed by our team.

• Proof of Payment methods - Go to the ‘Provide’ link located next to your proof of payments. You will then be taken to the uploader page where you can choose which document you wish to upload and send to us. If you are providing a card, please ensure the middle 8 digits are covered for security reasons.

Tips:

• All documents uploaded on the website must be JPG, PNG, or PDF files.

• Ensure all documents are clear, so we can verify your details.

• Please allow 3 working days for us to review any documents uploaded on the website. We kindly request you only email us once this time has passed.

• You can always apply our safer gambling tools to your account (e.g., take a break) – this will not impact your balance or ability to be verified.

If you are having issues with any of the above, please do not hesitate to get in touch with our support team. 

You can deposit as little as 100 in one time. 

All cards and payment methods must be owned and/or in the same name of the person registered on Go Game Slots.

You can deposit using:

• Debit Card

• Paysafe Card

• Pay by Mobile

• GCash

You can withdraw your real money balance 

You can verify your account by submitting the following:
               

• Photo ID - driving license or passport

• Proof of address - utility bill or bank statement dated in the last 3 months

• Proof of payment method - e.g. a photo of your registered card(s) showing the name and last 4 digits. 
                   
  

Head over to the ‘My Account’ page, click on ‘Account Details’. On this page you will be able to see a “Verification Status” section which lists the verification documents required for your account and the status of each one.

• Proof of ID - this is your Photo ID such as driving license or passport. The ‘Provide’ link will redirect you, so you can upload your document securely. You will need to take a clear photo and ‘selfie’ image. Once done, you will be redirected back to your account. You can check the status of your uploaded document back on the ‘Account Details’ page. Note, if you are on desktop, you will initially be provided a QR code to scan with your mobile, then follow the on-screen instructions.

• Proof of Address - Go to the ‘Provide’ link located next to your proof of address. You will then be redirected to a website where you can connect automatically with your utility provider. This means no need to send photos! However, if your provider is not shown, do not worry - just click the ‘I can’t see my providers’ link and you will be able to upload a photo or PDF document via our “Document Upload” service - please allow 3 working days for this to be reviewed by our team.

• Proof of Payment methods - Go to the ‘Provide’ link located next to your proof of payments. You will then be taken to the uploader page where you can choose which document you wish to upload and send to us. If you are providing a card, please ensure the middle 8 digits are covered for security reasons.

If you are playing on a mobile device, you can request a withdrawal by doing the following:

1. log into your account
               2. head to the 'My Account' section, via the menu option in the top right.
               3. select the 'cashier' button - this is listed under the 'Your Trophies' section.
               4. select 'Make a withdrawal' from the drop-down options. 
               5. here you can choose how much you wish to withdraw or select 'other' and enter the amount you wish to withdraw. 

Please provide them with the following information with your request:

• Screenshot of transfer

• SMS screenshot

We apply deposit limits on customer accounts in accordance with our player protection procedures and to help ensure all our customers play at a pace which is comfortable.

IMPORTANT: To ensure your email is dealt with efficiently, please DO NOT send follow up emails and please also refrain from sending/creating multiple email chains relating to the same subject/query - doing this can cause delays.